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Another day in the world of all things “trenchless”. We absolutely love our jobs here, as you know when we bring trenchless pipe relining contractors and customers together we consider that a huge victory! When we sit back and monitor the information from the internet we are always amazed how people search, here are some real searches that came in today:

estimate line sewer and lining contract
estimate line sewer and lining
estimating sewer infrastructure replacement costs

As you can see people are very diverse in their search methodology. The good thing to note is that we are always found at the top of all the search engines. Our contractors and customers appreciate all the hard work we have put into maximizing our system. And, they tell us they love the design and functionality of our sites too!

So step right up and our contractors will line right up! We got ya covered!

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C.I.P.P. contractors everywhere tell us they use our tips and suggestions when it comes to great customer service. Sewer repair is not just another dirty job, it’s a specialized market and one that is desperately needed here in America. As you know by now, the good news is we are here and we are focused on rehabilitating every last foot of sewer pipe repair.

The nationwide estimates vary considerably, however, one thing we do know the pipes underground from Cali all the way to NYC are in horrible shape. With trenchless reline systems that are currently available you can rest assured that we will be saving trees, driveways, roadways, home slabs, small fluffy kittens and just about anything you could imagine.

It is not a matter of if, it’s a matter of when you will be needing our services. When that day arrives do not worry one bit cause we are the trenchless pipe relining experts!

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We are always preaching about how best to present you and your sewer repair company. Time and time again we have seen the results firsthand. The companies that take the time to organize their business and continually practice customer service are the ones who attract not only the most business but attracts the right kind of jobs.

Trenchless pipe relining jobs just don’t fall out of thin air.

You need to market your company, that’s where we come into the picture as we provide more leads than the average company can handle. So we know what we are talking about with the trenchless sewer repair jobs.

You must also, give the best product at a competitive price as this lead to word of mouth and repeat business. After all these are your customers so keep them!

Next we will discuss the importance of the added value close.

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Sewer repair services, combined with the size of our marketing systems has forced us to make some tweaks internally. Let’s just we are faster, stronger and better! So guess who will benefit from our new system? You. That’s right both the C.I.P.P. contractor and the consumer needing sewer line replacement.

This is the same attitude we impress on our trenchless sewer repair contractors. You must identify where your short comings are, assess them and make it better and more streamlined. When you put the work in and really take the time to make your company better, it will show in your bottom line. You will grow your business and outpace your competition. Keep this in mind, contractors, as trenchless sewer line replacement becomes more popular you must stand apart and build a resume that will keep your company in the forefront. If you think you can idly stand by and think you will always be on top, you are mistaken.

Remember you can never think that you are done, that your company is where it should be. Always strive to get to your customers more efficiently and be prepared to invest in the latest technology that makes you stand apart.

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You know, you catch more flies with honey than you do with vinegar. We all can agree on that one. Your attitude is paramount when it comes to customer relations. You would never think we’d actually write about treating your customers with kindness and being a good listener. It is important that our sewer repair contractors understand and practice kindness.

We have heard reports where some contractors will actually get involved in verbal altercations with their pipe reline customers. This for the life of us escapes us, its not often we hear of “hot-hotted” contractors who put their ego over the needs and desires of the homeowner. But, let us tell you it does happen.

Today, for instance, with our kind and generous broken sewer pipe contractors we received a couple of interesting calls. One, was for a very popular casino in Tahoe. If we were a betting people we would put all of our chips on this one contractor landing the job. We also had a neighborhood association in Colorado contact us about sewer relining 11 problematic houses. If you read some of our past posts, you would know we are big on doing multiple homes in a certain area and setting up a block party. Well there you have it another good idea executed to perfection.

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C.I.P.P. contractors are always learning on the job as just about every job is different than the other. From our stand point and experience these are a passionate group of individuals. Some who are organized and some who are not organized. However, one thing rings true and that is the ole’ fire in the belly, let’s get this job done attitude. That’s what we love to see when it comes to sewer repair. Everybody knows when it comes to your sewer you kinda have no choice but to fix it. And, as us being, elite marketing experts there is a reason why this one of the industries we work in.

Trenchless sewer repair needs are here to stay as the basic infrastructure underground in America is in deplorable shape. Having said that why would you want the added expense and time consumption of digging it all up? That’s where our dedicated pipe reline contractors come in handy. They will save you time and money while removing the needless worry of pointless destruction.

We understand that is only a matter of time until you will need our services, it’s not a matter of if, if’s a matter of when…

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Nothing is more important to our customers than cost and experience. Our customers tell us they want the most experienced sewer repair contractor at the best rate. Nothing surprising here, right?. Well yes and no, you see although the best price along with the experience are important buying factors it doesn’t mean added value or presentation of your services aren’t any less important.

trenchless sewer repair contractors tell us all the time when they get all the information to the customer from videos, referrals, collateral and estimate more efficiently they usually will have a much better chance of closing business. You or your sewer reline sales rep should do a minimum of six – eight presentations daily with a minimum of a 35% close ratio. That’s almost two and half closes every day. This is where you need to be.

If you are not getting enough leads and the phones are simply not ringing enough then you should probably give us a call. Word of mouth marketing is good but you will need to have strong internet marketing presence.

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Well one thing we do know in today’s current economic climate that affordability is key. Sewer repair jobs are demanding of both the consumer and the sewer reline contractor. Concessions must be made by both parties if we are going to work together in successfully rehabilitating your sewer.

We have heard our contractors tell us when they are more lenient and are flexible in both affordability and added value deals close more frequently. To go against this train of thought is absurd and could lead to business suicide. Be prepared to meet your broken sewer pipe customer half way and always assume the sales because you are meeting them half way and offering affordability.

In assuming the sale take the round of questions to the next level and bring the forefront, like “When do we get started?, would this week or early next week work better for you? Don’t say another word and let them answer. Then work meaningful suggestions with their counter offer, should they decline to schedule.

The close is there you just might need to concede to find it.

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Sewer replacement jobs require excellent listening skills as you are expected to understand your client’s exact needs. Being a good listener allows the customer to feel comfortable in starting a new relationship with you. After all, our sewer repair contractors understand that a customer has the potential to be a reoccurring and a referring customer for years to come. When you start every new customer contact with this in mind you will increase your close ratio. No doubt time is money so invest the right amount of time in to your potential new customer, it will be worth it in the end.

When customers decide to replace sewer line they will have a lot of questions. Be prepared to answer them all thoroughly. It may seem redundant, however, to the new customer they need to understand the entire process from start to finish. So be patient and have s certain degree of empathy towards your new sewer repair customer.

The more you practice these simple steps and exercises the better your chances at retaining your client base for years to come. Moreover, satisfied clients refer you to their family, friends and neighbors.

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Try this sales tip for next week. Offer a internet special on your website for a limited time all customers get a free sewer camera inspection. Or you could put the cost of the inspection towards a trenchless Sewer repair. In today’s climate we must understand the importance of added value because if you don’t offer this your competition will, you can bet on that. By giving something back to the customer you are basically saying, “Hey, I really value you and I want to earn your business”.

Now keep in mind you don’t have to limit yourself to camera sewer inspection you may want to offer it for the hydro jetting service or at least put it towards the repair. As you know you have several key sales components to make deals on and it seems like you really care about the customer, which I’m sure you do.

Ultimately the purpose for all this is to, close business but also to begin a long term relationship with the customer. By taking the time to add customer’s emails to your system and sending specials offers for service reminders you are bound to grow your business and solidify long term, loyal customers.

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